Kecomsoft runs dedicated support, back office, VA, HR and development teams for US companies. A standard support queue can be live in 48 hours.
One published rate per role. No setup fee, no minimum term, and nothing that appears on the invoice later.
From $6.50 per agent / hour
Why this rate: Our entry rate: bilingual agents with support experience, working from your macros and defined processes.
Customer support
Rates rise with the experience, specialization and responsibility each role requires — not with extras. Every rate includes everything below.
Six functions you can hand over, each with its rate published.
Email, chat, voice and social. Your tone, your tooling, your SLAs.
Learn moreWe already know your tooling, your peak season and your compliance rules.
Peak season without panic hiring. WISMO, returns and refunds handled.
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Three steps. You stay in control of quality the whole way.
Volumes, channels, tooling and what good looks like. No guesswork on scope.
We match pre-screened agents to your profile and train them on your product, not on a generic script.
Daily queues, weekly quality reviews and a monthly report you can take to your board.
Zero setup fee, no long-term contract, and a 14-day replacement guarantee if an agent isn't the right fit for your team.
Professional agents with fluent English and strong cultural affinity, working across customer support, back office, day-to-day assistance, people operations and development work.
Structured processes and strict KPI monitoring, combined with flexible team scalability — from a single dedicated agent to enterprise scale.
Agent-hour rates that cut what you spend without cutting the controls: dedicated people, least-privilege access and signed confidentiality, the same on every account.
Handling US customer data from outside the US is a compliance question before it is a price question. We would rather answer it up front.
For a standard support queue, 48 hours. Complex or regulated work takes longer because the training does, and we will say so rather than promise a date we cannot hold.
Dedicated. Shared agents are cheaper and it shows in the first week: they cannot hold product knowledge for several clients at once.
We recruit and train the replacement at our cost, and access is revoked the same day. If an agent is not the right fit in the first 14 days we change them at no charge for the change — you keep paying only the hours worked. Attrition is our problem to absorb, not yours to manage.
Yours. Your helpdesk, your CRM, your knowledge base. You keep the data and the history if we ever part ways.
Against the metrics you already use, agreed before we start. We review a sample of contacts weekly and share the scoring, including the bad ones.
Send us your volumes, channels and hours. We will deliver tailored bilingual agent profiles and exact rates within one business day.
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